Frequently Asked Questions
Everything you need to know about bringing your dream home to life.
What are your shipping and delivery options?
We offer several shipping methods including standard ground, white glove delivery for large furniture, and threshold delivery. Shipping costs are calculated based on your order total and the specific delivery service required for your items.
What is your return policy?
Most items can be returned within 60 days of delivery. Please note that a 15% restocking fee applies to furniture returns, and original shipping fees are non-refundable. Custom-made or 'Final Sale' items cannot be returned.
Can I request fabric or rug swatches?
Yes, we offer swatches for many of our upholstered pieces and rugs to help you visualize colors and textures in your space. You can order these directly from the product page or by contacting our support team.
How can I track my order status?
Once your order ships, you will receive a confirmation email with a tracking link. For large furniture items handled by freight carriers, the delivery partner will contact you directly to schedule a delivery window.
Do you offer trade discounts for interior designers?
Yes, we have a dedicated Trade Program for interior designers, architects, and developers. Members receive exclusive pricing, a dedicated account manager, and early access to new collections.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If an item arrives damaged, contact our customer service team within 48 hours with photos of the damage and the packaging so we can arrange a replacement or repair.